Frequently Asked Questions
What can I expect when I visit the Children’s Museum?
The Children’s Museum offers nine hands-on, interactive exhibits. Children are encouraged to learn and explore in their own way and at their own pace. Let your child take the lead and they will discover something new each visit! In addition to our permanent exhibits, we offer daily programs, special guests, and more. Check our calendar and plan your next visit!
What COVID-19 protocols do you have in place?
To ensure a safe and comfortable experience for visitors and staff, we have implemented enhanced safety protocols in line with COVID-19 public health guidelines. This includes:
- Significantly reduced visitor capacity and timed admission. Admission can be purchased in advance online or over the phone. On-site admission is subject to availability. With a reduced capacity, we recommend visitors and members register in advance.
- Enhanced cleaning protocols. We will be removing, sanitizing, and restocking high-touch exhibit materials between the morning and afternoon time slots, as well as frequently sanitizing all spaces throughout the day.
- Hand sanitizer stations are available throughout the building.
- Star shows, costumes, puppets, and hard-to-clean objects are unavailable for the time being.
We kindly ask all visitors to:
1. Maintain a physical distance of 2 meters (6 ft) between social circles.
2. Wear a mask or face covering while inside the building. The City of London’s Mandatory Face Coverings By-Law exempts:
- Persons under 12 years of age
- Persons with an underlying medical condition or disability which inhibits their ability to wear a face covering
- Persons who are unable to place or remove a face covering without assistance
3. Wash and sanitize hands often.
4. Follow the capacity limits listed at each exhibit entrance.
5. Limit food and beverage consumption to designated seating areas or outdoors.
6. Stay curious, learn something new, and of course, PLAY!
Please postpone your visit if you or a member of your family members is unwell. If you or your child have any questions about your next visit, contact us at 519-434-5726 or firstname.lastname@example.org.
What age group is the Children’s Museum designed for?
Children’s Museum exhibits and programs are designed for children ages 0 to 12 and their caregivers.
For our youngest visitors, we offer a number of Early Years programs, including Early Years Play Dates, Early Movers, and Littles Lab. These programs are designed specifically for children 0-5 and their caregivers. Check our calendar for dates and details.
ALL children 12 years and under must be accompanied by an adult.
Who pays admission to the Children’s Museum?
Admission is charged per person and is free for members. Learn more about admission here.
Why do adults pay admission?
We want adults to play too! The Children’s Museum experience is meant to involve the whole family, grown-ups included. A child’s learning deepens when a grown-up is engaged in the experience. It is our goal to provide an interactive environment where children and adults can slow down, connect, and spend quality time learning together.
Whether you’re holding a real meteorite, engaging in a science experiment, taking in a star show, or building a giant structure, there is something in the Children’s Museum experience for everyone.
As a registered charity, the Children’s Museum is committed to accessibility for all children and their grown-ups. To ensure every family has the opportunity to visit, we offer TD Free Family Fun Night and other subsidies.
What discounts or subsidies are available?
- London Children’s Museum members receive free admission year-round.
- Members of other museums, science centres, and attractions across Canada may be eligible for free admission. Check the CASC reciprocal agreement.
- Members from other children’s museums around the world may be eligible for discounted admission. Check the Association of Children’s Museum’s agreement.
- TD Free Family Fun Night takes place every Thursday evening, from 6 pm - 8 pm.
- Subsidies for memberships, summer day camps, and education programs are available through our Share the Fun subsidy program. Contact us at 519-434-5726.
Can I bring my own food?
Yes! Outside food is permitted. Light snacks and beverages are available for purchase at our Explore Store. Lunch tables and a microwave are available for public use.
Are you peanut-free?
Since outside food is permitted, the Children’s Museum is not a peanut- or allergy-free facility.
Is the Children’s Museum accessible to wheelchairs and strollers?
Yes! Wheelchairs and strollers can reach every area in the Children’s Museum. All floors are accessible by elevator. Learn more.
Do you offer childcare?
The Children’s Museum does not offer childcare. Excluding children registered for day camp, all children 12 years and under must be accompanied by an adult.
Is the Children’s Museum moving?
After community consultations, followed by an extensive search and careful consideration, the London Children’s Museum has found the perfect home at 100 Kellogg Lane. The new space occupies over 32,000 square feet on the fourth floor, is centrally located, easily accessible, has an open concept layout, has 24-foot ceilings, ample parking and outdoor space available for exploration and play. Learn more about this project.
During the design and renovation of this space, we are still open for play at 21 Wharncliffe Rd S!
Where does the Children’s Museum get its financial support?
The London Children’s Museum is a registered charity. Donations to the Children’s Museum provide more than 10,000 children and families in financial need with free admission, memberships, education programs, and day camp experiences every year. Donor support also ensures we can continue to offer exciting educational programs and services for children and families. Read more from our 2018-2019 Impact Report.
Charitable Registration No. 10808 7263 RR0001